Recruitment process

The interview

We think it's important to be open about how we select and interview candidates.

When you’re invited to an interview, we’ll be clear about what will happen and whether you need to do any preparatory work. If you’re unsure, just ask.

If you need us to make any adjustments, let us know when you’re invited for an interview.

Types of interview

The interview type depends on the role and given that we are currently working from home, could be conducted over the phone or via Microsoft Teams. Most interviews involve competency-based questions, and there may be ability tests, role-play or group assessments too. 

Our job offers are subject to satisfactory reference and pre-employment screening checks. Our screening partner, Experian carries out these checks.

Tips for handling a phone interview
Face-to-face and video interview tips
On the day
Ask questions
After the interview
Interview styles
Equality and diversity
The STAR technique
What we'll ask you about